--- title: "Privacy Policy" description: "Privacy Policy Effective Date: 01st October 2025Review Date: 01st October 2026Version: 1.0 1. Introduction TLH Recruitment New Zealand (“TLH”, “we”, “us”, “our”) is committed to protecting the privacy of allcandidates, clients, employees, and website users. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information inaccordance with the Privacy Act 2020 […]" url: "https://tlhrecruitment.co.nz/privacy-policy/" date_modified: "2025-11-18T10:44:19+13:00" --- # Privacy Policy --- Effective Date: 01st October 2025 Review Date: 01st October 2026 Version: 1.0 ## 1. Introduction TLH Recruitment New Zealand (“TLH”, “we”, “us”, “our”) is committed to protecting the privacy of all candidates, clients, employees, and website users. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the **Privacy Act 2020** and the **Information Privacy Principles** (IPPs). By engaging with TLH Recruitment NZ, you agree to the practices described in this Policy. ## 2. Scope This policy applies to: - All candidates, employees, contractors, and job applicants - All TLH Recruitment NZ clients and suppliers - Visitors to our website and digital platforms - All TLH Recruitment NZ staff and internal systems. ## 3. What Personal Information We Collect We collect only the information necessary to provide recruitment, employment, payroll and workforce services. 3.1 Candidate Information We may collect: - Full name, address, contact details - Date of birth and proof of identity - CV, work history, references, qualifications, licences - Right-to-work documents - Criminal record checks (only when lawful and with consent) - Medical or fitness-for-work information (when required and permitted) - Timesheets, payroll data, IRD and bank details - Emergency contact information - Workplace incident or safety information (if applicable) 3.2 Client Information We may collect: - Business contact names and numbers - Worksite details, rosters, training & onboarding requirements - Billing and invoicing information - Job descriptions and recruitment needs 3.3 Website or Platform Information We may collect: - IP address, browser details Cookies and usage statistics Form submissions & enquiries ## 4. How We Collect Personal Information We may collect information: - Directly from you (email, phone, online registration, interviews) - Through our website, apps, or forms - From clients during onboarding or assignment - From referees or previous employers (with consent) - From background check providers (with consent) - From publicly available sources (e.g., LinkedIn) - Through workplace sign-in systems or job applications - Through incident reporting systems You may choose not to provide information, but doing so may affect our ability to offer employment or recruitment services. ## 5. Why We Collect & Use Personal Information TLH uses personal information for legitimate and lawful business purposes, including: - Recruitment, placement, and talent matching - Conducting interviews, reference checks, right-to-work checks - Complying with legal obligations (immigration, tax, WorkSafe NZ) - Managing payroll and employment records - Coordinating rosters, assignments, and workplace induction - Managing workplace safety, incidents, and insurance - Contacting clients and candidates - Improving our services, systems, and compliance processes We will not use personal information for reasons unrelated to recruitment or employment unless required by law or with your consent. ## 6. Sharing and Disclosure of Personal Information TLH may share information only when necessary and lawful, including: 6.1 With Clients (Host Employers) To assess suitability for roles and coordinate work placements. 6.2 With Third-Party Providers Such as: - Payroll and HR systems - Criminal record check providers - Training & induction platforms - Insurance and injury management partners - IT service providers or cloud storage solutions All third parties working on our behalf must comply with the Privacy Act 2020 and TLH’s privacy standards. 6.3 When Required by Law We may disclose information to: - WorkSafe New Zealand - Inland Revenue Department (IRD) - Immigration New Zealand - Police (when permitted) - Courts or tribunals TLH never sells personal information. ## 7. Storage, Security, and Protection We take all reasonable steps to secure personal information from: - Loss - Misuse - Unauthorised access - Modification - Disclosure Security measures include: - Encrypted systems and cloud storage - Multi-factor authentication (MFA) - Access controls based on job role - Staff training in privacy and data protection - Secure destruction of physical records ## 8. Data Retention We retain personal information only as long as required for business, legal, or contractual reasons. Typical retention periods: - Candidate files: up to 6 years after last interaction - Payroll and financial records: 7 years (legal requirement) - Safety and incident records: as required under H&S legislation - Job applications: 12 months if not placed After the retention period, data is securely destroyed or anonymised. ## 9. Access and Correction Rights Under the Privacy Act 2020, you have the right to: - Request access to personal information we hold about you - Request correction of inaccurate or incomplete information We must respond within 20 working days. To request access or correction, contact our Privacy Officer (details below). ## 10. Overseas Data Storage Some systems used by TLH may store data overseas (e.g., cloud platforms). We ensure all providers meet the safeguards required by the Privacy Act 2020. ## 11. Data Breaches If a privacy breach occurs that may cause serious harm, TLH will: 1. Immediately assess and contain the breach 2. Notify affected individuals as soon as practicable 3. Notify the Office of the Privacy Commissioner (OPC) 4. Document the incident and corrective actions ## 12. Your Responsibilities When Providing Personal Information You must ensure: - Information provided is accurate and up to date - You notify TLH of any changes to your circumstances - You only provide information about others (e.g., referees) with their permission ## 13. Contact Us – Privacy Officer If you have questions, concerns, complaints, or access requests, please contact: Privacy Officer – TLH Recruitment New Zealand Email: info@tlhgroup.co.nz Phone: 0800 300 155 Address: 155 Fanshawe Street, Auckland CBD, New Zealand ## 14. Updates to This Policy This Privacy Policy may be updated from time to time to reflect changes in legislation or business operations. The most current version will always be available upon request or on our website.